Training Consultant Required...for Banglore

About the Client:

Our client is the recognized leader in spend management because it is their exclusive focus. With global operations in 21 countries, they incorporate over 400 full-time sourcing experts and 700 spend management experts into one of the largest sourcing organizations in the world. They experience managing spend for a variety of organizations has enabled us to resolve they clients' typical obstacles to success, particularly lack of resources or difficulty obtaining executive buy-in. As a result, we enrich over $60 billion in spend annually and help companies achieve measurable, sustainable benefits, quarter after quarter....

Job Description:

The Training Consultant's primary function will be to develop, administer and maintain the structure and processes that support training initiatives for the global Customer Support organization. Training initiatives include new hire training, cross training and advanced training opportunities identified through the Customer Support quality program.

Duties & Responsibilities:

• Creates and maintains standard on-boarding process for all Customer Support new hires including the program, supporting documentation, delivery and tracking.
• Creates and maintains the training program for product training, process training and applicable certifications.
• Creates, maintains and potentially delivers all relevant certifications.
• Creates and maintains a central repository of all course and certification completions.
• Assists with, coordinates or potentially conducts product and process training for new hire and cross training initiatives.
• Assists operational teams in development of training strategy for all new global Customer Support processes as well as improvements to existing processes.
• Contributes information to global knowledge database
• Works with other Ariba teams to share knowledge and experience and bring best practices back to Customer Support

Desired Profile:

• Bachelor’s degree or equivalent experience in business, operations or technical field required.
• Above 5+ years of experience in development and delivery of training programs are preferred.
• Exceptional communication and team building skills.
• Ability to continually adapt and modify processes, style and approach in an ever-changing work environment.
• Must have excellent organizational, coaching and customer service skills.
• Strong procedural knowledge of Customer Support and thorough understanding of at least two Ariba applications preferred.

Interested candidates may mail their resumes at madhusmita@optionsindia.com